bdg99 Responsible Gaming — Your safety is our priority
bdg99 believes gaming should be an enjoyable form of entertainment for everyone. Following our responsible gaming guidelines will keep you safe and protected at all times.
The Core Principles of Safe Gaming
To ensure your experience at bdg99 stays positive, we follow a set of core principles and encourage all our users to do the same.
Put Entertainment First
Online gaming is not a way to build wealth — it is a form of entertainment. Before playing at bdg99, keep in mind that the money you deposit should be treated as spending on entertainment.
Set a budget
Decide in advance how much you will spend on gaming each week or month. Do not go beyond that limit. bdg99 gives you the option to set deposit limits.
Manage Your Time
Do not play for long stretches without a break. Take regular breaks and give equal importance to your other responsibilities and enjoyments in daily life.
Do Not Play on Emotion
Avoid gaming when you are stressed, frustrated, or angry. Resist the urge to keep playing in an attempt to win back lost money — this can lead to problems.
Do Not Play on Borrowed Money
Never gamble with borrowed or loaned money. Only spend what you can comfortably afford — never money set aside for your family's needs.
Keep Minors Away
Only those aged 21 or older may register at bdg99. Keep your account credentials secure from any underage members of your household.
Age Verification Is Mandatory
The minimum age to create an account and play at bdg99 is 21. We verify age at the time of registration. Any attempt to register as a minor will be rejected. Complying fully with this policy is both a legal and ethical responsibility for bdg99.
Control Is in Your Hands
bdg99 provides a range of self-control tools to help you keep your gaming habits healthy and safe.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and a cooling-off period applies before the limit can be increased.
Session Limits & Time-Out
Set a limit on how long you play each day. Use the time-out feature to temporarily close your account for a set period — from 24 hours up to several weeks.
Self-Exclusion
If you feel gaming is getting out of control, choose the self-exclusion option. This lets you close your account for an extended period — from 6 months up to permanently.
Loss Limit
Set the maximum loss you are comfortable with over a given period. Once you reach that limit, you will be automatically alerted and play will be stopped.
Support Team
Reach the bdg99 24/7 live chat and email support team in Bengali. If you have any concerns about gaming, we are always here to help.
Reality Reminders
During extended play sessions, we send automatic reminders — a summary of how long you have been playing and how much you have deposited. This information helps you stay aware.
Signs of Problem Gaming
If any of the signs below apply to you, contact the bdg99 support team right away or seek professional help.
- You feel a compulsion to keep playing to win back money you have lost
- You are spending time gaming without thinking about family, friends, or work
- You are playing with money meant for rent, food, or your children's education
- You feel restless, irritable, or anxious when you stop gaming
- You are lying to family or people close to you about your gaming habits
- You are gaming with borrowed money or money you have asked others for
- You have tried to stop playing but have failed repeatedly
A Simple Self-Assessment
Ask yourself the questions below. If most of your answers are "yes", you may need help. Our support team is always here for you.
- Do I often play beyond my set budget?
- Is gaming affecting my sleep or health?
- Are family or friends concerned about my gaming habits?
- Do I think about gaming while at work or studying?
- Do I keep playing after a win, and am I unable to stop even after a loss?
Activate the Protection Tools
All of bdg99's safety tools can be managed easily from your account settings. Learn more about each tool below.
Deposit Limits
Go to account settings and set a daily, weekly, or monthly limit in the "Deposit Limit" section. Reducing a limit takes effect immediately; increasing one requires a 7-day waiting period.
Time-Out
If you feel tired or stressed from extended play, temporarily close your account for anywhere from 24 hours to 90 days. You will not be able to log in during this period.
Self-Exclusion
For a long-term break, choose a self-exclusion of 6 months, 1 year, or permanently. Promotional emails will not be sent during the exclusion period either.
Direct Support
For any issue, contact us in Bengali via live chat or at [email protected]. Our team is active 24/7 and will assist you with complete confidentiality.
Need Help? We Are Here for You
If you have any concerns about your gaming habits or want more information, contact the bdg99 support team right now — or find answers to your questions in our FAQ section.
Questions & Answers on Responsible Gaming
Find answers here to the most common questions about responsible gaming.