bdg99's Privacy Policy

bdg99 ("we", "our", or "the platform") operates a trusted online entertainment platform for users in Bangladesh. This privacy policy explains how bdg99 collects, uses, stores, and shares your personal information with third parties.

This policy applies to bdg99's website, mobile application (if available), and all related services. By using our platform, you are agreeing to the terms of this privacy policy. We ask that you read and understand this document in full.

bdg99 collects various types of information to provide services, manage accounts, and ensure security. This information comes from two main sources: what you provide directly, and what is collected automatically while you use the platform.

1.1 What You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for KYC verification)
• Payment information — such as bKash number, Nagad number, Rocket number, or bank account details
• Messages sent through support tickets or live chat

1.2 Automatically Collected Information

• IP address and geographic location
• Browser type, device information, and operating system
• Visit time, page view history, and session duration
• Data collected from cookies and similar tracking technologies
• Game play history, betting activity, and transaction records

1.3 Information Received from Third Parties

In some cases we may receive information from payment processors (such as bKash, Nagad, Rocket, or bank settlement services), identity verification services, and fraud prevention providers. This information is used solely to confirm the security and legitimacy of your account.

bdg99 uses collected information for specific and defined purposes. We never use your information unnecessarily or without authorisation.

2.1 Providing Services

• Creating, managing, and verifying accounts
• Delivering the gaming experience and processing transactions
• Processing deposit and withdrawal services (bKash, Nagad, Rocket, bank transfer)
• Providing bonuses, promotions, and VIP benefits
• Customer support — via 24/7 live chat and email

2.2 Security & Legal Compliance

• Identity verification and age confirmation (for users aged 21 and above only)
• Prevention of fraud, money laundering, and illegal activity
• Meeting applicable legal or regulatory requirements
• Assisting with dispute resolution and investigations

2.3 Platform Improvement

• Analysing user experience and improving services
• Identifying and resolving technical issues
• Customising content according to your preferences
• Statistical analysis (in fully anonymised form)

bdg99 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

3.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform — login sessions, security tokens.
• Functional Cookies: For remembering your preferences — language settings, display preferences.
• Analytical Cookies: For understanding site usage patterns — page view statistics.
• Marketing Cookies: For showing relevant promotions (only with your consent).

3.2 Cookie Controls

You can delete or block cookies from your browser settings. However, blocking essential cookies may prevent some platform features from working correctly. Cookie-related requests can be sent to bdg99's contact email.

bdg99 does not sell your personal information to third parties. However, under specific circumstances and subject to strict agreements, we may share limited information with the following parties:

4.1 Service Provider Partners

• Payment processing services (bKash, Nagad, Rocket, and banking partners) — to complete transactions
• Identity verification and KYC service providers — to meet regulatory requirements
• Cybersecurity and fraud prevention services — to protect your account
• Game software providers — to deliver technical services

4.2 Legal Obligations

We may be legally required to provide relevant information when required by law, by court order, or upon a valid request from a government authority. In such cases, we will provide only the minimum information necessary.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user data may be transferred to the new operating entity. In such cases, all terms of this policy will remain in effect and users will be duly notified.

bdg99 applies advanced technical and administrative measures to protect your information. Our security infrastructure operates at the following levels:

5.1 Technical Protection

• SSL/TLS Encryption: All data transmissions are secured with industry-standard SSL encryption
• Encrypted Storage: Sensitive information is stored on servers in an encrypted state
• Firewall & IDS: Multi-layer firewall and intrusion detection system to prevent unauthorised access
• Two-Step Verification: An additional verification layer for important account actions

5.2 Administrative Protection

• Staff access to information on a need-to-know basis
• Regular security training and awareness programmes
• Third-party security audits and penetration testing
• Data breach response plan and incident management procedures

bdg99 retains your information for the period necessary to provide services and to meet applicable legal obligations.

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Transaction records are kept for a defined period after account closure in accordance with legal requirements.
• KYC Documents: Identity verification documents are retained in accordance with applicable regulations.
• Support Records: Customer service conversations and ticket history are retained for issue resolution and quality improvement.

After the designated retention period, we securely delete your information or anonymise it so that you can no longer be identified.

As a bdg99 user, you have the following rights over your own personal information:

7.1 Right to Access Information

You may ask at any time what information we hold about you. To make this request, email [email protected].

7.2 Right to Correct Information

If your information contains any errors or is incomplete, you may request a correction. This can be done through account settings or directly through support.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, complete deletion of some information may not be possible.

7.4 Right to Object to Processing

You may opt out of marketing communications at any time. It is not possible to stop service-related essential communications.

7.5 Right to Data Portability

You may request a structured copy of your personal information. This service is available through [email protected].

bdg99 strictly provides services only to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is mandatory at registration. If we become aware that a minor has created an account using false information, that account will be closed immediately and the collected information will be deleted. If a guardian believes their child's information is being processed, please contact [email protected].

bdg99 primarily serves the Bangladesh market. Some technical service providers may use servers located in other countries. In such cases, we ensure that:

• Transfers are carried out under strict contractual protections
• Recipient organisations comply with equivalent or higher data protection standards
• Information is transferred only to the extent necessary to provide the service
• All principles of this privacy policy continue to apply to information transferred abroad

bdg99 may update this privacy policy over time. After any change, the "Last Updated" date at the top of this page will be revised.

For significant changes, we will notify registered users at their registered email address. Continuing to use the platform after a change will be taken as your agreement to the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact our dedicated support team. We provide assistance in Bengali and English 24/7:

• Email: [email protected]
• Live Chat: Available 24/7 through the website

We take every privacy-related request seriously and aim to respond in the shortest possible time.